KOOKNEXA SUPPORT
Return & Exchange Policy
We want you to receive the kitchen product you ordered in good condition.
Return window: Start your return request within 7 days of delivery.
Core return requirements
- Timeframe: Return requests must be initiated within 7 days of delivery.
- Condition: The item should be unused, unwashed and in resalable condition.
- Packaging: Keep the original packaging, tags, labels and accessories where applicable.
Eligible reasons
A return, replacement or refund may be considered when the issue can be verified and the product is faulty or defective, damaged upon arrival, or not as shown or described on the website.
How to request a return
- Contact us on WhatsApp at 0308 5221048 within 7 days.
- Send your Order ID plus clear photos/video showing the issue.
- Keep the product, packaging and accessories safely until our team confirms the next step.
- Do not send an item back without approval from our support team.
For hygiene and safety reasons, opened or used items may not qualify unless the issue is a verified defect, damage or incorrect product.